Enterprise 2.0, KM, KS
“Effective knowledge management, therefore, depends not only on information technology but also on social interaction based on communities of practise. Here both individual and social levels are interlinked at the same time.”
Yong Jin Kim, 2002
“Knowledge management encopasses much more than technologies for facilitating knowledge sharing, because people and culture of the workplace are the critical success factors for knowledge management initiative.”
Rubenstein Montano, 2001
“The knowledge management ‘problem’ may lie outside the control of formal management structures. If knowledge is shared in informal social groups the it may be difficult for executive management to appropriate this knowledge….Network of relationships that employees develop in their participation in communities costitute social capital, which is crucial to effective sharing of knowledge across the organization… The relational dimension of social capital means that face to face interaction is important. Merely relying upon information and communication technology, however sophisticated, is unlikely to generate the necessary conditions in which employees willingly share knowledge.”
Graeme Currie and Maire Kerrin, 2003
Per chi fosse ancora convinto che Enterprise2.0 sia un fenomeno moderno e sinonimo esclusivamente di tag, social network, feed rss, ajax, ecc…
